Terms and Conditions

Thank you for visiting www.toyshop.hk ('Site')!

The terms and conditions that follows govern the use of this site. If you have any questions please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

General

  1. The owner of this web site is Toy Shop whose address is 2611 Langham Place Office Tower, Kowloon, Hong Kong SAR (‘ToyShop.hk’/‘we’ /‘us’/‘our’).
  2. Your contract for purchases made through the Site is with ToyShop.hk, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
  3. Minors under 18 years old can only use our services with the prior consent of their parents or guardians.
  4. No contract for the sale of any product will subsist between you and ToyShop.hk until ToyShop.hk confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation e-mail amounts to an acceptance by ToyShop.hk of your offer to buy goods from ToyShop.hk or a third party supplier that is engaged on your behalf by ToyShop.hk (whether or not you receive that e-mail).
  5. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.
  6. You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
  7. This confirmatory e-mail will contain all relevant statutory information concerning your contract.
  8. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 45 below from time to time.
  9. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
  10. It is your responsibility to ensure you are able to receive e-mails from ToyShop.hk. We recommend you add ToyShop.hk to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.
  11. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Privacy Ordinance.
  12. You undertake that all details you provide to ToyShop.hk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  13. You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.
  14. If there are any changes to the details supplied by you it is your responsibility to inform ToyShop.hk as soon as possible.
  15. Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines.
  16. You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other ToyShop.hk sites and publications.
  17. You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
  18. You grant ToyShop.hk and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
  19. All purchases are non-transferable.
  20. All purchases are non-exchangable and non-returnable.

    Damaged, Defective, Incorrectly Sent, Incorrectly Advertised Items

  21. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, ToyShop.hk shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting ToyShop.hk by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify ToyShop.hk of the problem in writing as soon as possible and preferably within 7 calendar days of delivery of the goods.
  22. Test of returned items: We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage or delivery fee. We advise you to check any DVD or CD on a second machine and to check any gadget and its instructions carefully before returning it. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding.

    Liability

  23. ToyShop.hk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  24. ToyShop.hk strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
  25. ToyShop.hk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
  26. TO THE FULLEST EXTENT PERMITTED BY LAW, TOYSHOP.HK IS PROVIDING THIS SITE AND ITS CONTENTS ON AN ‘AS IS’ BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TOYSHOP.HK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.
  27. You and ToyShop.hk will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
  28. The products sold on the Site are not for re-sale, distribution or hire. Customers are limited to a purchase of 5 items of any one product. We reserve the right to suspend accounts where we believe products are being ordered in breach of this Term 27. ToyShop.hk does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from ToyShop.hk. when not using the products in accordance with these Terms and Conditions.

    Processing of Orders

  29. ToyShop.hk debits credit and debit cards immediately upon your order. All prices include sales taxes (where applicable) unless otherwise stated.
  30. Every purchase you make shall be deemed as being performed Hong Kong. Hong Kong law shall govern every aspect of contractual agreement concerning purchases made from the Site.
  31. ToyShop.hk aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. ToyShop.hk are not able to supply dates our suppliers may get an item in stock.

    Delivery/title/risk

  32. The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
  33. If your delivery address is outside of Hong Kong, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; ToyShop.hk advises each customer to contact their local customs office for further information.
  34. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  35. For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).
  36. You are responsible for assuring that the product can be lawfully imported to the destination country. You agree to indemnify ToyShop.hk for any and all costs, fees and expenses incurred by ToyShop.hk as a result of the violation of any local, state or country laws or regulations or from tendering any prohibited item for shipment.
  37. We use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item has been dispatched from our website must be reported to us.
  38. For deliveries before a public holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area.

    Miscellaneous

  39. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  40. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
  41. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
  42. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
  43. In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
  44. Subject to the licence granted to you to use the Site, ToyShop.hk reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of ToyShop.hk and its affiliates’ trademarks, trade and business names and service marks under this Agreement will vest in ToyShop.hk and its affiliates, as appropriate.
  45. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. ToyShop.hk tracks the electronic ‘fingerprints’ of every order placed on ToyShop.hk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
  46. ToyShop.hk may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms. Otherwise, such changes will be effective against existing users seven days following posting of the amended version on the Site. Your continued use of the Site following ToyShop.hk’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
  47. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between ToyShop.hk and you relating to your purchase. ToyShop.hk advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by ToyShop.hk. We will store a copy of the contract entered into by you with ToyShop.hk. You are advised to read (and are responsible for reading) fully all information on this website.
  48. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
  49. These Terms are subject to the laws and exclusive jurisdiction of the Hong Kong SAR.

Welcome

Welcome to Toy Shop Hong Kong! We are absolutely delighted you are here! The joy of our children is at the heart of all that we do. And at Toy Shop, we want our children, and yours too, to live their lives with passion and joy!

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Did You Know?

Toy Shop delivers all ride-on cars and bikes assembled and Ready-to-Play. This also means if they are battery-operated, the batteries are fully charged and devices like remote controls loaded with batteries!